Reference

sgp live Legal for Clear Account Access

sgp live Legal sets out how account access, wallet records and personal data are handled when you use our Indonesia-facing service.

Indonesia policy termsPhone verificationLocal law appliesWallet record clarity
sgp live sgp live Legal for Clear Account Access
POLICY CONTACT PATHS

Three Ways to Ask About Legal

A clear contact route helps you resolve a policy question before it affects account access or a wallet record.

Account access Use the account help route when phone verification, an access check or a mismatch…
Wallet records Choose the cashier support path when a DANA, OVO, GoPay or QRIS receipt does…
Data requests Send a policy request when you want to ask about stored data, cookies, retention…
DATA AND ACCOUNT CARE

How We Handle Your Legal Rights

Legal care is practical: we explain what enters an account record, why a check may occur, and how you can ask for a change.

Account data

We use the details connected to your account to complete phone verification, match access attempts and maintain a usable account record. Accurate information matters because conflicting details can require an additional check before the account can be accessed.

Payment records

A DANA, OVO, GoPay, QRIS, bank transfer or virtual account transaction can create a wallet record linked to your account. We use the payment reference to trace status and resolve discrepancies, not as a reason to request your wallet password.

Cookies

Cookies may support account continuity, security checks and page settings on the device you use. You can manage cookie controls in your browser, though changing them may affect sign-in checks or the way policy pages load.

Account security

Your password and verification code stay with you. We may compare phone, session and account signals when access looks unusual, and we can ask you to complete the account check before showing protected account details.

Record retention

We retain account, payment and contact records for the period needed to operate the service, address disputes and meet applicable obligations. A retention question can be sent through the data request route with the account details needed for a precise response.

Policy changes

If a Legal term changes, we place the revised wording on the policy page and identify the affected area in clear language. Ask us to explain a change or request a correction through support, using the contact path tied to your account.

Six Answers Before Opening an Account

These Legal answers focus on the questions you may have before using sgp live from Indonesia. They cover access, account checks, payment records, privacy requests and policy changes without replacing the wording of the current terms. Read the full policy page as well, then use the relevant contact path if your situation needs a direct response.

The sgp live Legal page explains account access, phone verification, personal data use, cookies, payment records, retention and policy requests. It also states that access depends on local law, so you should read the current terms before opening an account or using the lobby.

Access depends on local law. Where local law permits, you can follow the account path, provide accurate details and complete phone verification before account access. If a local rule or an incomplete check prevents entry, contact support through the account route for clarification.

Our Legal wording covers account details, phone verification records, access signals, cookie data, payment references and messages sent to support. We use these records to operate account checks, trace wallet status and respond to requests, while asking only for details needed for the matter.

A DANA or QRIS payment can create a transaction record linked to your account. We use the receipt details and transaction reference to compare wallet status. Send those details through the cashier support path, and never share your wallet password or verification code.

Use the data request route and state which account detail is incorrect, what it should say and why the change is needed. We may verify ownership through your registered contact path before changing the record, so do not include a password or one-time code.

We keep account, payment and support records for the period needed to operate the service, address disputes and meet applicable obligations. The exact handling can depend on the record type and applicable law. Ask through support if you need a retention-related clarification.

Send your question through the policy contact route and name the clause or section that concerns you. We publish revised wording on the Legal page when terms change, while support can explain how an update relates to your account access or payment record.